Request for Service

Providing warranty service is an integral part of our warranty program. When you purchase your home, you actually purchase hundreds of items and the work of 35 to 50 independent trade contractors. Our warranty service system is designed to provide you with service based on your written report of non-emergency items. These “Request For Service” forms are in your “Homeowner’s Manual” or can be accessed on this web site and sent by e-mail. The completed forms are submitted three times during the two-year warranty period. Once these forms are completed and forwarded to our warranty service representative, he will schedule one of your three standard Home Review Meetings with you. Please refer to Section 8: Caring For Your Home in your “Homeowner’s Manual” for procedures on obtaining care during business hours, after hours, and weekends.

One - Time Request For Service

Crescendo Builders maintains such items as sheetrock cracks, nail pops, grout cracks, trim and molding separations during your two year warranty. It is suggested that you wait until your eleven-month Home Review Meeting to fill out your “One - Time Request” form. This form can be found in the back of your “Homeowner’s Manual” or accessed on this web site and sent by e-mail. Specific items covered under this request are outlined in the “Homeowner’s Manual.”